Frequently Asked Questions

What time should I arrive for my appointment?: Please arrive 10-15 minutes prior to your scheduled appointment time. For first time visitors we have a health and skin care consultation form to fill out. The form is completed in a relaxation area where we have cold filtered water or hot tea for you.
What should I bring with me to the spa?: Generally, the less you bring, the less you can leave behind. i.e. jewelry, sunglasses, etc. We have robes, slippers, disposable undergarnments when necessary.
Do I need to make an appointment?: Yes, we are by appointment.
What is your cancellation policy?: Please give us a minimum of 24 hours notice. No-shows who have a gift card will lose the value of the gift card for the service that was missed.
Do your gift cards expire?: Yes, gift cards expire after 2 years from the date of purchase.
Are you located in a house?: Yes, our structure is a renovated 2-story brick house in the Avenues.